Bluebird By American Express Reviews

Shame on American Express. I will never use your services again.

You disabled the add money option 4 months before discontinuing the debit card. Shame, shame.

I'm not eating right now. I'm pissed off cause my money walked right out of my account.

I'm here with no money, no food, and I've been calling them everyday to see where they are at with the investigation. Same answer over and over. I've been with them close to 9 year's and never ever had a problem like this with them. I want my money back.

I will not stop til I get refunded. My next step will be the police Dept.

People likely in India , will not let me talk , I just want to update my password , DANG ! So much stress , I need my Cash Now . I been lied to by friendly fast talking Rude people .

Could not get through to anyone regarding the re-issue of my card. I'm very upset. I had expected better from American Express.

I wanted to speak to an actual person and not go through the automated system. I am trying to let them know I do not have a card and I need to change my legal last name on the account.

I do not remember my log in information but I had received a email saying that I received a gift card in the amount of $1. I was not sure if my account was closed.

THIS COMPANY SUCKS ***

DONT' WASTE YOUR TIME AND MONEY

THEY WILL TRANSFER YOUR CALL TIL YOU GIVE UP CALLING.

NOBODY KNOWS WHAT THEY ARE DOING!!

WORSE COMPANY EVER!

WALMART SHOULD BE ASHAMED!!

Went to atm that charges no fees. Withdrew $500.00 cash- DIDNt DISPENSE (door wouldnt open.

Have me a receipt that I had withdrew $500.00 from my account even checked my balance before and after like I always do. They told me in the bank that they could send the proof to my bank just had to dispute it. So I did. They said 7-10 business days.

I told them they literally have the proof now and are ready to send you the money back and the footage proving my case. They wouldnt speak to them. I called after 5 days bc my insurance claim deductible was due-PAST DUE NOW( would charge late fees daily as it isnt paid. I informed them everyday even the bank I went to tried more on my behalf to get it back to my account they wouldnt even take their call.

Customer service hung up on them when they said we just want to solve this for him so hes not out of pocket anymore. Fast forward 10 business days called back bc got no response like I knew would happen. They said oh, now if your account is eligible you will get a $500 credit while we look into this for 45 days now. 45 DAYS!?!?!?!

THEY LITERALLY HAVE PROOF AND HAVE BEEN READY TO FIX THIS AND CUSTOMER SERVICE DISPUTE CENTER STILL HASNT EVEN SENT THE FIRST EMAIL, CALL, TEXT, TELEGRAM, nothing THEY HAVE DONE NOTHING TO START THE DISPUTE AND GET MY MONEY BACK TO ME. AS OF TODAY NO $500.00 CREDIT OR RETURN OF MY MONEY.

THEIR CHEAP LIKES OF OH BE PATIENT.

1st it was oh it should show back up after an hour

2nd oh 7-10 business days

3rd if youre eligible $500 credit

4th no credit now gotta wait 45 days while they investigate

5th NOTHING TO INVESTIGATE THEY (the other bank atm) has had proof the money should be back

6th Im now behind $200 additional dollars on late fees and their answer is be patient

7th AND FINAL- THE BANK HAS LITERAL PROOF, THEY DID THEIR JOB FOR THEM ALL THEY HAVE TO DO IS CALL AND GET THE FUNDS BACK BUT THEY REFUSE. I EVEN TRIED ON 3-WAY CALLING WITH BOTH BANKS THEY HUNG UP!!u!

Then I called again and then it was 15 days now I'm being told 30 days. I talked to a supervisor and he didn't even know the answer.

He had to go talk to his other representativesthat he was the head of the day that I talked to him. Cause he didn't even know the answer.

I'm not getting any answers.All I'm getting told is 10 days 8 days, 15 days now.It's 30 days.I'm being told.I need that money released and put back into my account.These transactions have already been completed and they've been completed for over twenty days !!! I HAVE HAD THIS CARD FOR YEARS , ALWAYS USE IT FOR TRAVELING, SINCE COVID THIS CARD HAS GOTTEN AWFUL .

I was trying to use their card that I hardly use because of their incompetence. I credited few dollars on it for a merchant Subscription thats urgent for a project.

The card got declined and I called their benefit center, the first guy *Nathan* was telling me to go use my card else where lol. Then. I requested for a manager. He then.

Transferred me to a supervisor with no single empathy/ apology. OFS got the call *Elijah* he said the issue might be security issue without providing a way forward if I needed additional verification. He also insisted to go subscribe to another merchant

I was like dude, this is the only merchant my project is running onThe.

I asked for a manager, of course he denied me of speaking to a manager..he then started quoting a small dollar I have in my account lol. I know their might be several Nathan and Elijah but they are both Indians just for your internal reference if you will ever teach them empathy

BLUEBIRD SENT ME A "FAKE EMAIL" ABOUT AN ACCOUNT I NEVER HAD.

ONLY BLUEBIRD I KNOW IS IN THE SKY, OR BLUEBIRD DINER LA PLUME, PA.

WTH BLUEBIRD. GET YOUR ACT TOGETHER. STOP SCAMMING SENIORS.

I did nothing wrong and they refused to use the money I put on my card to pay for something I ordered. Then they told me that my account was locked permanently, not allowing me to retrieve my money from the account.

I have spoken to several customer service representatives; they say I had to write a letter. I wrote the letter and am now told to write another letter with all the same information in it again.

They still won't give me my money back. This is theft.

I have had this card for at least a decade without incident. But now they make bogus charges on the card and then hold the money for 30 days.

I will be closing the account. They are shiftless and deceiving.

I tried to make a purchase, it was denied as I did not have enough money in the account. I adjusted my cart to what was within the account. Bluebird put all my funds on hold status stating that the vendor put the funds on hold.

They did not let the adjusted charge go through. I called the vendor, in response the vendor contacted them letting them know there were no charges or holds from them. Bluebird said there is nothing to be done the funds will be held for 30 days.

This is the third time they did something like this. I stayed at a Wyndham resort, all room fees, deposits and incidentals were settled at check out.

All deposits were released and received. Bluebird held an amount that was not charged by the hotel for 30 days. The hotel management contacted them stating there was no charge made by them in the amount that was being held, and it was not their request. Bluebird held it anyway.

Bluebird makes an extra charge for a bogus amount in addition to legitimate charges. Legitimate charges clear, but the bogus charge funds are held for a month.

The vendors do not have any holds on the account or transactions corresponding to the amounts and therefore cannot release the holds or transactions.

They will give you the run around stating if vendors contact Bluebird the funds can be released, but since there are no transactions for the amounts on hold that cannot be done. What a scam.

1. You can only call customer support; there's no online chat or email.

2. Calling customer support only connects you to an Indian support agent who reads from a script and cannot deviate from it because it would require too much mental effort.

3. I called because we haven't received the Bluebird card.

4. The support agent won't do anything unless the person on the card, my autistic daughter, is right next to me. Still, she resides in a group home far away. I suggested a three-way call. However, the agent refused, insisting she has to be 'there'.

5. So now, I have to wait until I can drive over an hour to where she lives so that the support agent can 'talk' to my autistic daughter, for whom we ordered this card and still haven't received it.

6. The thing is that the call center requires me to enter not only her card number or her SSN but also her PIN in order to talk to someone. So, if I were out to steal information, I would already have it. So why in the world do they need to talk to her? Fine, talk to her. However, I still consider these Indian call center agents to be ignorant.

7. All I want to do is find out whether the card has been mailed because it will be delivered to my address, not hers. I will be the one to give it to her staff to help her use it when she goes shopping.

8. I don't have this problem with her Bank of America card, which holds most of her money. This Bluebird card is intended for small purchases only and serves as a way to control how much she can spend.

You can never speak with a person if you have any questions. Every phone number is the same; you can't talk with a live person.

Horrible, horrible customer service. One month out, going on my second month now, and still waiting for my replacement card which should have arrived in "7-10 days." I've called since then (mid-April it is now mid-May) about seven times, the first few with no customer service link, automated line asking for the card number of the card I've yet to receive.

Then, almost magically, I start getting channeled to an actual human being. Each time I get the "I'm so sorry," tag line, (Rule: Be empathetic to the customer), the verification process, the exaggerated hold time, then the update process, "for sure this time," and then (drum roll please), "your card will arrive in 7-10 days-and then it never shows up. All by working with someone who speaks broken English and refuses to disclose their location. So, if you lose your card you're pretty well screwed.

Fortunately I was able to remove my funds, some folks have had theirs frozen! So caveat emptor.